InTouch With Members

Membership database and communications platform

InTouch With Members is a new and simple way in which Supporters Trusts across the country can store member information securely and then communicate to members (through Letters, Surveys, HTML emails and SMS) all through one easy to use, always available, supported system that has been built to work specifically for Supporters Trusts.

The system is free for any trust who is a member of Supporters Direct to use in their first year providing they sign up by 31/12/09. Costs after the free first year (or for trusts signing up after 31/12/09) are very affordable and based on the number of members you have. Contact James Mathie for more details (see the foot of this page for contact details). 

The system has been developed by a group of 8 trusts and offers a top class system for communication and for holding member information. It is applicable for the smallest trusts (with less than 100 members) and for the largest (with over 10,000).

Features of the Intouch system

• A top class membership database system
• A top class membership communications platform
• A HTML template which is unique for your trust
• The ability to load all of your current membership data (that comes from a CSV file) loaded into your new ITwM account
• Unlimited email credits to communicate with all of your members
• Up to 5 user accounts for use within your Trust Board including 2 separate user levels at each trust (super and standard)
• Up to 10 unique data fields for your trust to use
• Access to common reports to save you time with queries (e.g. number of renewals in a given month)
• Access to other Trust shared templates and documents
• Links to your website to take member information and load it straight to your ITwM account
• Business Hours telephone support and help to enable you to use the ITwM platform
• Out of hours telephone support to enable you to use the platform out of work hours
• Email and Web user support to ensure you get the most from the platform
• Online Training to ensure you get the most from the platform
• Opportunity to contribute to the ongoing development of the system, including a feedback tool built in to the system
• Chance to join the SD ITwM User group to continually improve the platform
• Discounted face to face training should this be required by your trust
• Guaranteed system uptime and availability
• Guaranteed daily system back ups
• Any time system access from any PC which has an Internet connection
• Opportunity to purchase SMS credits at a reduced bulk rate
• Unlimited credits so you can survey your members regularly

Using the service

The database is only available to full member trusts of Supporters Direct.

To register for a 1 month trial or to download the process of operation document to use the system for your free first year please click the button below:

You can view a demo of the system by clicking here

Further information and any queries can be addressed by James Mathie at Supporters Direct james.mathie@supporters-direct.org.

About Customers Really Matter
Customers Really Matter, who have developed the tailored system for Supporters Direct, were established in 2005. They provide forward thinking organizations with the systems, services and marketing expertise they need to retain and personally communicate with their customers and members.